What is Helpdesk?
15 best helpdesk alternatives for Windows, Mac, Linux, iPhone, Android and more. Helpdesk alternative list source: jakweb.ch
Who should use these alternatives?
These alternatives are useful when you want to compare similar tools by platform support, licensing signals, practical features, and archived community feedback before visiting official product websites.
Pricing and license note
Pricing, license terms, and availability can change. Check the official website for current pricing and product terms before making a decision.
Safety and legitimacy note
Alternative.tips is an informational alternatives directory. We do not endorse unsafe, illegal, spying, hacking, piracy, cracked software, or unauthorized access tools.
Originally added: September 17, 2018
2
Score: 98%
CommercialWeb
More UseResponse is open with the code on the server or in the cloud fully customizable, customer feedback and support ticket system. Can Features:Commercial,Web,Self-Hosted
Alternatives4
Score: 97%
FreemiumWebWindowsMacLinuxAndroid
More Freshdesk e-mail, phone, web, or even on Twitter provides customer support via award-winning, online help Desk software and company ... Features:Freemium,Mac,Windows,Linux,Web,Android
Alternatives6
UserVoice
Score: 97%
CommercialAndroid TabletWebAndroidiPhoneiPad
More UserVoice communities are the feedback of the customers, and in fact, the easiest way to Turn 1 is to be implemented. You Share Your Ideas. 2. Best voted. 3. The answer, apply, and again! Features:Commercial,Web,Android,iPhone,Android,Tablet,iPad
8
Score: 97%
FreemiumWebWindowsMacLinuxAndroid
More Tawk.a customizable page that allows you to monitor and chat with visitors to your website or the live chat application. To apply, or you can remove the ads Features:Freemium,Mac,Windows,Linux,Web,Android
Alternatives10
Spiceworks Help Desk
Score: 96%
FreeAndroid TabletWebWindowsAndroid
More With millions of 743 professional and download network management tools, network monitoring software, help desk application, network Mapper, and tickets to join Features:Free,Windows,Web,Android,Android,Tablet
12
Score: 94%
CommercialWebWindowsMacLinuxAndroid
More InvGate service desk is a web-based user interface, an unprecedented solution to an oyster. Code free your config for the incident -, problem -, change -, asset-and information Features:Commercial,Mac,Windows,Linux,Web,Android
Alternatives14
Score: 93%
CommercialWeb
More Satisfied that helps companies create engaging customer experiences by fostering online conversations about products and services, a community platform Features:Commercial,Web
Alternatives16
Score: 95%
CommercialWebiPhoneiPad
More User echo provides you with the Chance to build a modern society, within a couple of minutes for customer support. Contains a support forum with the possibility for the vote. Features:Commercial,Web,iPhone,iPad
Alternatives18
Score: 93%
CommercialWebAndroidiPhoneiPad
More Optional Help Desk software, customer support, trouble tickets and knowledge base-cover station. No install. No need to worry. Zendesk-web-based help Desk software Features:Commercial,Web,Android,iPhone,Blackberry,iPad
Alternatives20
Score: 92%
FreeOpen SourceWebWindowsLinux
More OsTicket widely-used open source support ticket system. Smoothly, just a simple e-mail is generated, the questions over the phone and web-based forms, Integration Features:Free,Open,Source,Windows,Linux,Web,MySQL,Community,Edition,Self-Hosted
Alternatives22
((OTRS)) Community Edition
Score: 93%
FreeOpen SourcePersonalWebMacLinux
More OTRS version of the teams to improve communication and customer-service tickets and process automation OTRS Community Edition package free, open-source Features:Free,Personal,Open,Source,Mac,Linux,Web,Self-Hosted,Perl
24
Help Scout
Score: 90%
CommercialWebiPhone
More A further help Scout-Help Desk, such as the balance, but the customers experience a normal e-mail as a personal. You dont need a ticket-to-face customers clunky Features:Commercial,Web,iPhone
26
Desk.com
Score: 81%
CommercialWeb
More Desk.com it offers all the customers in one place and find all the support channels (Twitter, Facebook, phone, e-mail, chat and discussion forums) in order to deal with during Features:Commercial,Web
28
Score: 90%
FreeOpen SourceWebLinux
More RT be issued to a group of intelligent people, and a productive society, through tasks, problems and requests, manages the enterprise-class ticketing system Features:Free,Open,Source,Linux,Web,Perl
Alternatives30
OpenSupports
Score: 64%
FreeOpen Source
More Open support open-source-ticket-system. Through the use of the tickets, you have to respond or your employees to your customers allows you to manage them. You can Features:Free,Open,Source,Self-Hosted
Helpdesk alternatives FAQ
What is the best Helpdesk alternative?
UseResponse is currently the top-ranked option on this list based on community votes and item score.
Are there free Helpdesk alternatives?
Yes. Free, freemium, or open-source options in this list include Freshdesk, tawk.to, Spiceworks Help Desk, osTicket, ((OTRS)) Community Edition.
Which platforms are covered?
The alternatives in this list include options for Web, Android, Linux, Windows, iPhone +3, depending on each product.
How are alternatives ranked?
Alternatives are ordered by community voting signals, item score, and the available product details collected for each option.
