Helpdesk Alternatives

Helpdesk Alternatives

Posted in Software

15 best helpdesk alternatives for Windows, Mac, Linux, iPhone, Android and more. Helpdesk alternative list source: jakweb.ch

15 alternativesCommercial, Free, Open Source, Freemium +1 Web, Android, Linux, Windows, iPhone +3
Website

Compare Helpdesk alternatives

Compare top-ranked Helpdesk alternatives by score, license, and supported platforms.

AlternativeScoreLicensePlatforms
UseResponse98% 197 votesCommercialWeb
Freshdesk97% 189 votesFreemiumWeb, Windows, Mac, Linux, Android
UserVoice97% 159 votesCommercialAndroid Tablet, Web, Android, iPhone, iPad
Tawk.to97% 149 votesFreemiumWeb, Windows, Mac, Linux, Android
Spiceworks Help Desk96% 149 votesFreeAndroid Tablet, Web, Windows, Android
InvGate Service Desk94% 125 votesCommercialWeb, Windows, Mac, Linux, Android
Get Satisfaction93% 119 votesCommercialWeb
UserEcho95% 117 votesCommercialWeb, iPhone, iPad
Zendesk93% 107 votesCommercialWeb, Android, iPhone, iPad
OsTicket92% 99 votesFree, Open SourceWeb, Windows, Linux
((OTRS)) Community Edition93% 67 votesFree, Open Source, PersonalWeb, Mac, Linux
Help Scout90% 59 votesCommercialWeb, iPhone
2

197

3

UseResponse

Score: 98%

CommercialWeb
More
UseResponse is open with the code on the server or in the cloud fully customizable, customer feedback and support ticket system. Can Features:Commercial,Web,Self-Hosted
4

189

6

Freshdesk

Score: 97%

FreemiumWebWindowsMacLinuxAndroid
More
Freshdesk e-mail, phone, web, or even on Twitter provides customer support via award-winning, online help Desk software and company ... Features:Freemium,Mac,Windows,Linux,Web,Android
6

159

5

UserVoice

Score: 97%

CommercialAndroid TabletWebAndroidiPhoneiPad
More
UserVoice communities are the feedback of the customers, and in fact, the easiest way to Turn 1 is to be implemented. You Share Your Ideas. 2. Best voted. 3. The answer, apply, and again! Features:Commercial,Web,Android,iPhone,Android,Tablet,iPad
8

149

4

Tawk.to

Score: 97%

FreemiumWebWindowsMacLinuxAndroid
More
Tawk.a customizable page that allows you to monitor and chat with visitors to your website or the live chat application. To apply, or you can remove the ads Features:Freemium,Mac,Windows,Linux,Web,Android
10

149

6

Spiceworks Help Desk

Score: 96%

FreeAndroid TabletWebWindowsAndroid
More
With millions of 743 professional and download network management tools, network monitoring software, help desk application, network Mapper, and tickets to join Features:Free,Windows,Web,Android,Android,Tablet
12

125

7

InvGate Service Desk

Score: 94%

CommercialWebWindowsMacLinuxAndroid
More
InvGate service desk is a web-based user interface, an unprecedented solution to an oyster. Code free your config for the incident -, problem -, change -, asset-and information Features:Commercial,Mac,Windows,Linux,Web,Android
14

119

8

Get Satisfaction

Score: 93%

CommercialWeb
More
Satisfied that helps companies create engaging customer experiences by fostering online conversations about products and services, a community platform Features:Commercial,Web
16

117

6

UserEcho

Score: 95%

CommercialWebiPhoneiPad
More
User echo provides you with the Chance to build a modern society, within a couple of minutes for customer support. Contains a support forum with the possibility for the vote. Features:Commercial,Web,iPhone,iPad
18

107

8

Zendesk

Score: 93%

CommercialWebAndroidiPhoneiPad
More
Optional Help Desk software, customer support, trouble tickets and knowledge base-cover station. No install. No need to worry. Zendesk-web-based help Desk software Features:Commercial,Web,Android,iPhone,Blackberry,iPad
20

99

8

OsTicket

Score: 92%

FreeOpen SourceWebWindowsLinux
More
OsTicket widely-used open source support ticket system. Smoothly, just a simple e-mail is generated, the questions over the phone and web-based forms, Integration Features:Free,Open,Source,Windows,Linux,Web,MySQL,Community,Edition,Self-Hosted
22

67

5

((OTRS)) Community Edition

Score: 93%

FreeOpen SourcePersonalWebMacLinux
More
OTRS version of the teams to improve communication and customer-service tickets and process automation OTRS Community Edition package free, open-source Features:Free,Personal,Open,Source,Mac,Linux,Web,Self-Hosted,Perl
24

59

6

Help Scout

Score: 90%

CommercialWebiPhone
More
A further help Scout-Help Desk, such as the balance, but the customers experience a normal e-mail as a personal. You dont need a ticket-to-face customers clunky Features:Commercial,Web,iPhone
26

43

8

Desk.com

Score: 81%

CommercialWeb
More
Desk.com it offers all the customers in one place and find all the support channels (Twitter, Facebook, phone, e-mail, chat and discussion forums) in order to deal with during Features:Commercial,Web
28

31

3

Request Tracker

Score: 90%

FreeOpen SourceWebLinux
More
RT be issued to a group of intelligent people, and a productive society, through tasks, problems and requests, manages the enterprise-class ticketing system Features:Free,Open,Source,Linux,Web,Perl
30

11

4

OpenSupports

Score: 64%

FreeOpen Source
More
Open support open-source-ticket-system. Through the use of the tickets, you have to respond or your employees to your customers allows you to manage them. You can Features:Free,Open,Source,Self-Hosted

Helpdesk alternatives FAQ

What is the best Helpdesk alternative?

UseResponse is currently the top-ranked option on this list based on community votes and item score.

Are there free Helpdesk alternatives?

Yes. Free, freemium, or open-source options in this list include Freshdesk, tawk.to, Spiceworks Help Desk, osTicket, ((OTRS)) Community Edition.

Which platforms are covered?

The alternatives in this list include options for Web, Android, Linux, Windows, iPhone +3, depending on each product.

How are alternatives ranked?

Alternatives are ordered by community voting signals, item score, and the available product details collected for each option.

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